Frequently Asked Questions
What's Pixie Dust Fee?
We believe in adding a touch of magic to every service we provide. As part of our commitment to transparency and quality, we include a teeny tiny surcharge, known as the Pixie Dust Fee, which is 0.019% of the total cleaning hours. This minimal fee helps us maintain the high standards and exceptional service you've come to expect from Sparkle On! While it’s just a small fraction, it ensures that we can continue to deliver top-notch cleaning and organizing services throughout Utah Valley, including Provo, Orem, Lehi, Eagle Mountain, Saratoga Springs, Pleasant Grove, Lindon, Springville, and surrounding areas. So, when you see this little surcharge, know that it’s just our way of keeping the magic alive in your sparkling-clean home!
How do I pay?
After your cleaning session, get ready to receive a hassle-free invoice via text and email through our simple swipe system. Just click the link to breeze through online payment, and if you feel like it, add a tip to spread the love!
What should I do with my pet?
During our home cleaning services, we kindly ask that you keep your pets in a room we won't be cleaning or, if possible, in the yard. If necessary, we're happy to place your pet in their kennel to ensure their safety and comfort during our visit.
What services are included in my cleaning?
Every home and client has unique needs and our services are flexible:
Deep cleaning includes windows, window sills, blinds, baseboards, walls, vents, light fixtures, the inside of the oven, fridge, cabinets, drawers, microwave, under large appliances, and more.
Regular cleaning focuses on the exterior of appliances and common areas, excluding the detailed tasks mentioned above.
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You can also customize or rotate your service by combining regular cleaning with specific areas for a thorough cleaning.
How much will my cleaning cost?
Our pricing is personalized based on your home's size and the level of cleanliness you prefer! For our recurring clients, it's $36 per hour. If it's your first time or a one-time clean, it's $39 per hour. Just remember, that deep cleanings and move-out cleanings may require extra time as we meticulously clean every corner and surface.
Does anyone need to be home?
Feel free to stay or step out while we work our magic in your home, but please avoid interrupting the process to help us maintain efficiency. Sometimes, we may clean an area only to find it gets used again, which can lead to delays as we have to clean it once more. Let's collaborate to ensure a seamless and efficient cleaning operation together! Whether you're in Provo, Orem, Lehi, Eagle Mountain, Saratoga Springs, Pleasant Grove, Lindon, Springville, or surrounding areas in Utah Valley, we're committed to providing top-notch cleaning services tailored to your needs.
How long will cleaners be in my home?
At Sparkle On! Cleaning & Organizing, we're always happy to customize to your timeline. We understand that sometimes you need a quicker turnaround, and we're here to help! If your cleaning service exceeds 6 hours, we can assign more cleaners to ensure the job is done swiftly and efficiently. Our goal is to provide you with the exceptional service and sparkling results you expect, tailored to fit your schedule. Whether you're in Provo, Orem, Lehi, Eagle Mountain, Saratoga Springs, Pleasant Grove, Lindon, Springville, or the surrounding areas in Utah Valley, we're dedicated to meeting your needs with flexibility and top-notch quality.
How will you enter my home?
To get started on your sparkling home cleaning adventure, simply let us know your entry details through "My cleaning needs" or shoot a text to Maria. Whether it's a passcode, a spare key under the mat, or the preferred door to knock on, we'll make sure to enter your home smoothly and get to work bringing that shine!
Is Sparkle On Licensed and Insured?
At Sparkle On! Cleaning & Organizing, we're proud to be licensed and insured in Orem, ensuring peace of mind for our valued clients across Utah Valley. Our commitment to quality extends to thoroughly reviewing, training, and supervising our cleaners, guaranteeing that every service meets our high standards. Whether you're in Provo, Orem, Lehi, Eagle Mountain, Saratoga Springs, Pleasant Grove, Lindon, Springville, or surrounding areas, our licensed and insured status underscores our dedication to providing reliable home cleaning services you can trust.
Do you bring cleaning supplies?
We'll arrive fully equipped with all the essentials for your cleaning session. If you have any allergies or specific preferences for products, just let Maria know and we'll ensure everything is customized to your liking!
I'm not happy with my cleaning, how are you going to fix this?!
We offer a complimentary hour of follow-up cleaning because your satisfaction sparkles above all else! If, by any chance, the results don't meet your expectations, we're truly sorry. Just reach out to Maria right away, and she'll schedule your follow-up cleaning promptly.
Can I request a specific cleaner?
Absolutely! If you have a favorite cleaner in mind for your home sparkle session, just give Maria a shout! Keep in mind, though, that it might jiggle our schedule a bit, but we'll work our magic to get your preferred cleaner lined up for you.
How do I reschedule or cancel?
To keep the sparkle in our scheduling and ensure everyone gets the best service, we ask for at least 24 hours notice for changes or cancellations. If not, there's a late cancellation fee of $25 per cleaner. Reach out to Maria ASAP to dodge that fee and keep things smooth for your home cleaning adventure!
What health precautions do you take?
During each cleaning, we suit up with gloves and use top-notch disinfectants for your safety. Rest assured, we make every effort to steer clear of sending a sniffly cleaner your way to safeguard your home.
Whether you're in Provo, Orem, Lehi, Eagle Mountain, Saratoga Springs, Pleasant Grove, Lindon, Springville, or the surrounding areas of Utah Valley, we've got you covered with reliable cleaning services.